Returns and Refunds
Our return policy is simple: We guarantee customer satisfaction. If you are not satisfied with your order from Zeb's Organics, you can return it for a refund within 30 days. Please read details below:
After receiving the returned item/s, Zeb's Organics will credit the customer’s account for the original purchase price minus a $4.00 restocking fee. Zeb's Organics will not refund original shipping & handling fees or return shipping & handling fees except in the case of manufacturer’s defect. Zeb's Organics will not refund or re-ship any customer whose orders are not received because the shipping address provided during the checkout procedure was inaccurate or incomplete unless that order is classified as undeliverable and returned to Zeb's Organics.
If all of the items included in your order are out of stock you will be notified via e-mail that your order has been cancelled due to lack of inventory, and you will be issued a full refund of your order total (including shipping and handling and tax, if applicable).
If some but not all of the items included in your order are out of stock you will be notified via e-mail that your order has been placed on hold due to lack of inventory and you will be asked to advise Elemental Herbs to:
Hold your entire order until the item or items that are out of stock are re-stocked; OR
Ship the items that are in stock, and ship the items that are out of stock once they become available; OR
Cancel your entire order and issue a full refund of your order total (including shipping and handling and tax, if applicable). Zeb's Organics will hold your entire order until either (a) you respond to this email or (b) the item(s) that are out of stock are re-stocked.
In accordance with state law, we are required to charge sales tax on orders shipped within the state of Colorado. Sales tax is applied to the order total pre-tax, which includes shipping and handling.
Our return address is:
New Era Naturals
278 Sawyer Drive STE 4
Durango CO 81303